SecureLink Support Access2017-11-19T15:12:33+00:00

Click for PDF version of Benefits | Click for PDF version of Technical Overview

As part of our ongoing commitment to providing secure, compliant, and next-generation support, PeriGen Inc. is proud to standardize on SecureLink for our ongoing remote customer connectivity. We evaluated many solutions in an effort to comply with highest security requirements, and found SecureLink to be the most secure & effective remote support solution available.

SecureLink is a web-based solution primarily designed to help technology vendors provide better, more secure remote support. SecureLink also provides value to the organizations that are being supported through detailed audit reporting. SecureLink is different from VPN’s, modems, and other solutions because it puts the customer in total control of the connection, while allowing our technicians to resolve issues more efficiently.

Why SecureLink?

SecureLink is easy to use
Using SecureLink requires a simple one-time install of a small piece of software, called a gatekeeper on your server. From there initiating a session requires only a web browser. You may choose to enable “anytime access” and complete the install in less than ten minutes.

SecureLink is more secure
SecureLink puts you in total control of PeriGen connectivity. With SecureLink:

  • Receive a notification of whenever PeriGen connects, as well as a full summary of our access when a connection ends.
  • Receive the case number and reason for connecting of every connection.
  • Allow access anytime, set up manual access windows, or even enable and disable access according to a schedule.
  • Restrict PeriGen access down to only the hosts and privileges needed to support you — nothing else.
  • Optionally record all RDP activity on your network for future playback and forensics.
  • Optionally store RDP credentials locally to be automatically entered, so PeriGen no longer requires knowledge of server usernames and passwords.
  • Audit all PeriGen activity on your network. You’ll be able to monitor who connected, when, to what systems, using what tools, and for how long. No other solution provides such a detailed report tying actions to individuals.

SecureLink is more powerful
SecureLink is like an on-demand VPN with next-generation security and audit. It allows us access to powerful back-end resources, like RDP and SQL, while still enabling access to basic tools, like file transfer and desktop sharing. We’ll have the connectivity we need to quickly resolve your issues. You’ll have peace of mind knowing you have total control over our access and a detailed report and video of all work performed.

SecureLink is part of PeriGen’s ongoing commitment to providing the very best in client support and always putting our customers first.

Getting started

Getting started is easy! One of our support representatives will be contacting you to answer any questions you have, and guide you through the installation. Set up is very easy, and takes less than 15 minutes to complete.

Further information

For further technical information, see the attached technical overview. See also SecureLink’s whitepaper on security and HIPAA compliance, at

https://www.securelink.com/wp-content/uploads/2015/06/SL_WhitePaper_HIPAACompliance.pdf

TECHNICAL OVERVIEW DOCUMENT

Revised: Nov 9, 2015

As part of our ongoing commitment to providing secure, compliant, and next-generation support, PeriGen Inc. is proud to standardize on SecureLink for our ongoing remote customer connectivity. We evaluated many solutions in an effort to comply with highest security requirements, and found SecureLink to be the most secure & effective remote support solution available.

SecureLink is a web-based solution primarily designed to help technology vendors provide better, more secure remote support. SecureLink also provides value to the organizations that are being supported through detailed audit reporting. SecureLink is different from VPN’s, modems, and other solutions because it puts the customer in total control of the connection, while allowing our technicians to resolve issues more efficiently.

Technical Overview (click here for PDF version)
SecureLink is made up of two main components: SecureLink Server and SecureLink Gatekeeper.

SecureLink Server provides a single point of control for identifying customers, connections specific to the customer, and the groups of support technicians allowed to access those connections for support.

SecureLink Gatekeeper resides on the customer’s server with outbound Internet access that acts as a secure access point for vendor technicians. Once installed and enabled, the Gatekeeper sends an outbound “ping” over SSH on regular polling intervals to the SecureLink server checking to see if anyone at is requesting a remote connection.
The Gatekeeper utilizes port 22 (SSH) by default to make outbound connections to the SecureLink server. If port 22 is not open, the Gatekeeper will then attempt to connect over port 80 (http) and if this also fails, it will then attempt to auto-detect the machines proxy settings.

Because the Gatekeeper makes an outbound connection to the Internet, no firewall or network security adjustments need to be made on your end. As long as the machine that the Gatekeeper is installed on has access to the Internet, nothing else needs to be done.

  • SecureLink also includes a reporting feature (for both Servers and Gatekeepers) that records the details of each support session, providing a single source of auditing and reporting.