<p style=”text-align: center;”><a href=”http://perigen.com/wp-content/uploads/2016/09/ShapingTheFutureTogether-1.jpg”><img class=”aligncenter wp-image-8478″ src=”http://perigen.com/wp-content/uploads/2016/09/ShapingTheFutureTogether-1.jpg” alt=”Shaping the Future of Perinatal Care” width=”250″ height=”221″ /></a>By Matthew Sappern, CEO</p>
Well, it’s been five weeks since we announced the combination of PeriGen and WatchChild and by any and all accounts…so far so good! Of course, most honeymoons are great. Now we start the hard work; the work to continue delighting you, our customers.
If you have had the opportunity to interact with the WatchChild or PeriGen teams in the last four weeks, you’ve probably noticed – no difference! The personnel you turned to for support, training, implementation services and account management are all the same. The development team remains the same as well and is continuing to enhance the platform. In fact, we are all focused on the next WatchChild release, which we anticipate making generally available in the January timeframe. But we did not bring these two companies together to maintain the status quo. On the contrary, we are looking to accelerate innovation and in early 2017 bring to all of you more tools designed to benefit both clinicians and the IT teams that support them.
In the last few weeks, I have had the pleasure of meeting with both WatchChild and PeriCALM customers to hear firsthand about the customer experience and I look forward to meeting many more over the coming months. In the last few weeks, I have also spent quite a bit of time with the entire WatchChild and PeriGen team. I am very impressed. I have reinforced their existing commitment to customer service and made it clear that customer satisfaction is a critical goal company-wide and one for which everyone is empowered and everyone plays a part. I am confident that in the coming months you will find that the commitment to your satisfaction continues unwavering.
<a href=”http://perigen.com/wp-content/uploads/2013/12/matt-sappern.jpg”><img class=”size-full wp-image-6067 alignleft” src=”http://perigen.com/wp-content/uploads/2013/12/matt-sappern.jpg” alt=”Matthew Sappern is PeriGen’s Chief Executive Officer” width=”100″ height=”100″ /></a>Though it will take a bit of time, I look forward to meeting you. In the meantime, please feel free to <a href=”mailto:firstname.lastname@example.org”>reach out to me</a> and, of course, the familiar WatchChild and PeriGen faces if there is anything that we can do for you. I hope that you are excited by the merger of these two great companies and knowing that you now have more people and resources focused on maternal and fetal safety and on developing innovative solutions for you.